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Q111. Joe, an end-user, reports that the PC he uses periodically logs off his user account and displays a message that updates are being installed. Which of the following is the MOST likely cause of this issue? 

A. Time of day restrictions are enabled on the machine 

B. Scheduled antivirus scans and updates are enabled on the machine 

C. Remote desktop is enabled and an administrator has logged into the machine 

D. Automatic Windows Update is enabled on the machine 


Q112. A user wants to save a file into another user’s directory, but the file save is denied. Which of the following is the MOST likely reason the file save cannot be completed? 

A. The user must be a member of the Users group 

B. The user requires write permissions to the folder 

C. The user requires read permission to the folder 

D. The user must be a member of the Administrators group 


Q113. When dealing with a difficult customer, which of the following is the BEST way to handle the situation? 

A. Do not argue with the customer and/or be defensive 

B. Use technical terms to assure customer confidence 

C. Escalate the customer’s issue to a supervisor 

D. Sympathize with the customer about issue 


Q114. A company wants to ensure that the latest cyber security threats are known to the employees across the enterprise to minimize occurrences. Which of the following should be implemented? 

A. Message of the Day 

B. Email lists 

C. Company forums 

D. Regular user education 


Q115. A PC uses RAID 1. Ann, a technician, has read in the event log that the drive "SATA 1" is no longer in sync with drive "SATA 0". Which of the following steps should she try FIRST to repair this PC to optimal running conditions? 

A. Remove SATA 1 from the RAID group then try to re-add it 

B. Replace both drives then restore from a backup 

C. Remove both drives then switch the SATA channels 

D. Replace SATA 1, rebuild the RAID and replace SATA 0 


Q116. Which of the following features of a mobile device operates the touch screen? 

A. Gyroscope 

B. Digitizer 

C. Accelerometer 

D. Geotracking 


Q117. After an installation of a video adapter, the screen on a Windows 7 system cannot be seen. Which of the following Windows 7 functions will resolve this? 

A. Component Management 

B. Startup Repair 

C. Device Manager 

D. Task Manager 


Q118. Ann, an executive, reports that she received a call from someone asking for information about her email account. Which of the following type of potential security threats does this scenario describe? 

A. Social engineering 

B. Spoofing 

C. Zero-day 

D. Man-in-the-middle 


Q119. A user, Ann, has reported that she lost a laptop. The laptop had sensitive corporate information on it that has been published on the Internet. Which of the following is the FIRST step in implementing a best practice security policy? 

A. Require biometric identification to log into the laptop. 

B. Require multifactor authentication to log into laptop. 

C. Require laptop hard drives to be encrypted. 

D. Require users to change their password at frequent intervals. 

E. Require users to have strong passwords. 


Q120. A user is configuring the email settings on a smartphone. Which of the following configurations will allow the user to synchronize email from multiple devices? 



C. POP3