2017 Apr 220-902 exam answers

Q151. A technician is tasked with installing a legacy application on a Windows 7 computer. When the technician tries to install the legacy application, an error is received that the application cannot be installed because the OS is not supported. Which of the following should the technician do FIRST to try to get the application installed in Windows 7? 

A. Install the application in safe mode 

B. Install the application with compatibility mode 

C. Install the latest Windows service packs and updates 

D. Install Windows Security updates on the system 

Answer:


Q152. Virtual machines provide users with the ability to do which of the following? 

A. Extend 32-bit machines to 64-bits 

B. Share hardware resources 

C. Increase the network download speed 

D. Use less memory in the machine 

Answer:


Q153. Ann, a user, has a phablet for personal and work usage. She finds that her phablet starts to exhibit slow performance after a couple of hours and that the problem worsens as the day goes by. If Ann restarts the device, it works fine for a couple of hours and then starts to run slow again. Which of the following is the BEST action to troubleshoot this problem? 

A. Check running apps 

B. Reset to factory default 

C. Disable cloud syncing 

D. Replace the device’s battery 

Answer:


Q154. A technician enabled remote management on the small office WAP to manage this device from another location. Users are reporting that the WAP has changed its SSID without 

anyone’s knowledge. Which of the following would prevent this from occurring? 

A. Change to user MAC filtering 

B. Change default usernames and passwords 

C. Disable the SSID from broadcasting 

D. Enable static IP addresses 

Answer:


Q155. A company that manages its own cloud, while utilizing a third-party vendor to help manage storage, is implementing which of the following infrastructure types? 

A. Hybrid 

B. Community 

C. Private 

D. Public 

Answer:


Q156. An administrator is in a Remote Assistance session, sharing a user’s desktop. While trying to map a shared network drive for the user, an “access denied” error is encountered while using the user’s credentials. Which of the following should be the administrator’s NEXT step? 

A. Ensure the user’s account is not locked out 

B. Use the fully qualified domain name of the share 

C. Open the location with administrator privileges 

D. Try mapping with a different drive letter 

Answer:


Q157. Which of the following operating systems can be upgraded directly to Windows 7 Professional by a default installation? (Select TWO). 

A. Windows 7 Home Premium 

B. Windows Vista Business 

C. Windows XP Home 

D. Windows XP Professional 64-bit 

E. Windows XP Media Center 

Answer: A,B 


Q158. On a corporate network, which of the following features would be used to redirect network traffic for filtering or monitoring? 

A. Content Advisor 

B. Proxy Settings 

C. Network Drive Mapping 

D. Local Security Policy 

Answer:


Q159. A support technician is using virtualization software on a Windows 7 Enterprise PC to test Windows 8.1 Enterprise for a future deployment. When operating the Windows 8.1 VM, performing tasks in the host operating system becomes considerably slower. Which of the following options may improve performance in the host operating system? (Select TWO). 

A. Install more physical memory. 

B. Increase the size of the virtual hard drive. 

C. Install a different hypervisor. 

D. Reduce physical memory allocated to the VM. 

E. Clear temporary files in the VM. 

F. Install additional physical hard drives. 

Answer: A,D 


Q160. Ann, a technician, is trying to recover some files for a user from a damaged laptop. Since the Windows installation has been corrupted and does not boot, Ann plugs the drive into a bench system to attempt a recovery. After trying to access the drive on the bench computer, the following message is displayeD. “Access Denied. Please Enter Encryption Password.” Which of the following is the reason that this error is displayed? 

A. The hard drive is experiencing S.M.A.R.T. failure errors 

B. The TPM security chip inside the bench system is not enabled 

C. The BIOS of the bench system is out of date 

D. BitLocker is being used 

Answer: