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Q41. Ann, a user, states that after installing an update on her iPhone, the WiFi starts to malfunction. The WiFi icon is displaying that it has connectivity but she is still unable to browse. Which of the following could be the issue? 

A. PRAM needs to be reset 

B. iCloud is corrupted 

C. The router needs to be rebooted 

D. The upgrade needs to be uninstalled 

Answer:


Q42. An administrator is concerned about users accessing network shares outside of their job role. Which of the following would BEST prevent this? 

A. Set up shares with permissions based upon group membership. 

B. Implement a written policy addressing the issue for all users. 

C. Monitor access to the network shares using SNMP. 

D. Prevent remote logins to all network shares and drives. 

Answer:


Q43. A user has installed a legacy application in Windows 7 and reports that only some of the functionality in it is operational. Another user is using the same application on a different Windows 7 machine and doesn’t report those problems. Which of the following features in Windows 7 may be responsible for this problem? 

A. System Protection settings 

B. User Account Control 

C. Action Center 

D. Data Execution Prevention 

Answer:


Q44. Which of the following describes when an application is able to reuse Windows login credentials? 

A. Access control list 

B. Principle of least privilege 

C. Single sign-on 

D. Pass-through authentication 

Answer:


Q45. A user has plugged in a mobile phone to a PC and received a message that the driver was not successfully installed. Which of the following system tools should be used to troubleshoot this error? 

A. Device Manager 

B. Component Services 

C. Windows Memory Diagnostics 

D. Data Sources 

Answer:


Most recent 220-902 question:

Q46. A technician is working on a user’s PC. After testing the theory of the cause, which of the following could the technician perform NEXT? (Select TWO). 

A. Resolve issue 

B. Inform user 

C. New theory or escalate 

D. Document issue 

E. Verify system functionality 

Answer: A,C 


Q47. Ann, a customer, reports that when she occasionally works in the office basement, her smartphone battery drains faster than normal and she has poor cellular reception. Which of the following is the reason for the fast battery drain? 

A. Unpaired Bluetooth 

B. Weak signal 

C. Defective SD card 

D. Malware 

Answer:


Q48. A user, Ann, reports that her laptop will no longer connect to wireless. Joe, a technician, checks the device manager and does not see a wireless networking card or any unknown devices. Which of the following should Joe do FIRST? 

A. Check to make sure the wireless card was not turned off via the hardware switch or keyboard shortcut. 

B. Install a USB wireless card to ensure that Windows networking is working properly. 

C. Open the laptop and reseat the network card and both antennas. 

D. Download and install the latest wireless driver from the manufacturer’s website. 

Answer:


Q49. A technician is working on a PC that utilizes a RAID array for operation. The user of the system has reported that random files are becoming corrupted on creation with no pattern to the activity. One drive in the array is likely failing and causing the read/write failures. Which of the following types of RAID is MOST likely in use? 

A. RAID 0 

B. RAID 1 

C. RAID 5 

D. RAID 10 

Answer:


Q50. A technician is configuring a SOHO wireless router for a small business with three employees. After the three employees’ laptops have successfully connected to the wireless network, the company would like to prevent additional access to the wireless network. The technician enables WPA2 on the wireless router. Which of the following additional settings should the technician change? 

A. Enable MAC filtering 

B. Disable SSID broadcast 

C. Reduce radio power level 

D. Update router firmware 

Answer: