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2017 Mar 220-902 latest exam

Q61. A customer has made several trouble calls to the help desk and is very irate. The 

technician that receives the call has learned that the issue has not yet been resolved. The technician politely asks the customer to explain the issue, and learns that the problem needs to be escalated. Which of the following should the technician do once the problem has been escalated? 

A. Communicate status with customer and ensure successful call transfer 

B. Remain on the line until the issue is resolved 

C. Inform the customer that the issue cannot be resolved at this level 

D. Tell customer that patience will be needed 


Q62. A technician needs to quickly destroy data on several hard drives that are no longer wanted. Which of the following methods is MOST effective? 

A. Physical destruction 

B. Quick format 

C. Low level format 

D. Overwrite 


Q63. When securing a mobile device, which of the following types of screen locks is the MOST secure? 

A. Fingerprint lock 

B. Swipe lock 

C. Passcode lock 

D. Face lock 


Q64. A technician contacts the network administrator to request a list of all static IP addresses in the building. Which of the following server roles would the technician MOST likely review to find that information? 

A. DHCP server 

B. DNS server 

C. File server 

D. Proxy server 


Q65. A user, Ann, reports that she suspects her workstation has malware. Joe, the technician, confirms malware exists and starts the process of removing the malware. Which of the 

following is the FIRST step he should take in removing the malware? 

A. Disable antivirus 

B. Disable system restore 

C. Enable hard drive encryption 

D. Format the hard drive 


Update 220-902 practice:

Q66. A technician is tasked with enabling TLS version 1.0, 1.1, and 1.2 on a client Internet Explorer browser. Which of the following Internet Options Tabs should the technician look to enable the aforementioned TLS settings? 

A. Advanced 

B. Security 

C. Privacy 

D. Connections 


Q67. A technician is trying to install Windows on a computer. The install process reports there are no storage devices available, but the BIOS shows a hard drive is installed. Which of the following does the technician need to do? 

A. Create a primary partition 

B. Use NTFS 

C. Enable PXE 

D. Install third-party drivers 


Q68. The system administrator is tasked with installing Windows to 100 computers over the network. The systems administrator needs to remove system-specific identifiers. Which of the following would the system administrator use to accomplish this? 

A. Windows Deployment Services 

B. Remote Installation Services 

C. System Preparation Tool 

D. Unattended installation 


Q69. How would a technician install Windows OS on a MAC OS computer without using third-party software? 

A. Terminal 

B. Boot Disk 

C. Disk Utility 

D. Boot Camp 


Q70. A technician is installing Bluetooth speakers in a conference room. Which of the following will be the average operating range of the speakers? 

A. 10 feet (3 meters) 

B. 15 feet (5 meters) 

C. 30 feet (9 meters) 

D. 45 feet (14 meters)