Q91. Which of the following types of cables are MOST likely to be used to connect to an external hard drive? (Select TWO).

A. Molex




E. USB 3.0

F. CAT6e

Answer: C,E


A customer has requested two custom PCs, one for his family room and one for his home office. The family room PC will be used by all the family members and should be able to playhigh definition movies and show family pictures. The office PC is used for the customer's architectural design business and should be able to handle the intensive design work and multitasking the customer performs. The office PC must be configured with more power efficient computing than the family room PC.

Instructions: Use the tabs at the top to switch between the PCs. Objects should be placed on the appropriate slot/display areas and can only be used once. All slot/display areas should be filled. Once the simulation is complete select the done button to submit.


Q93. A user opens a service ticket for a laser printer that has paper jams. Lately, jamming has become more frequent. The technician recreates the problem and checks the printer logs for more information about the printer. Which of the following choices are MOST likely fixes to this problem? (Select TWO).

A. Clean and inspect the laser drum assembly

B. Clean and inspect the entire paper path

C. Use the printer maintenance kit to replace parts

D. Replace the paper exit assembly switch

E. Clean and replace the paper out sensor

F. Clean the fuser cold roller and verify fuser operation

Answer: B,C

Q94. A technician finds an external hard drive with the markings “IEEE 1394” on it. Which of the following cable types would be needed to view the contents of this drive?

A. Ethernet


C. FireWire

D. MicroUSB

Answer:: C

Q95. A group of users need to connect directly to a printer with continuous access. Which of the following connection types will achieve this?

A. Serial

B. Ethernet



Answer: B

Q96. A technician is tasked with finding and labeling where a network connection terminates in a patch panel. Which of the following tools would be BEST for the technician to use?

A. Ethernet cable tester

B. Tone generator and probe

C. RJ-45 loopback plug

D. Patch panel punchdown tool

Answer: B

Q97. A user is reporting that a desktop computer with a RAID 1 array is running slowly. Upon performing a reboot, the technician sees S.M.A.R.T. errors during boot up. Which of the following tools would the technician use FIRST to troubleshoot the errors?

A. diskpart

B. chkdsk

C. format

D. clean

Answer: B

Q98. A user is watching streaming video on a home network, but experiences buffering and delays when there are too many people on the network. Which of the following is MOST likely to resolve the issue?

A. Disable SSID broadcast

B. Setup UPnP

C. Enable QoS

D. Configure DMZ

Answer: C


Place the appropriate token next to each graphic


Q100. Users have started calling the helpdesk reporting they cannot access resources on the network or the Internet. A technician has verified all hardware connections are operational. Which of the following settings should the technician check NEXT on the router?





Answer: C