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Q21. A field technician must reset a single 7965 IP phone so that it will be discovered on the network again and request an IP address from DCHP. Which steps should the network engineer provide? 

A. Have field technician select the Settings button on phone, then dial # # * * * 

B. Have field technician select the Settings button on phone, then dial # # * # # 

C. Have field technician select the Settings button on phone, then dial * * # * * 

D. Have field technician select the Settings button on phone, then dial * * # # # 

Answer:


Q22. Which three tools are used to create phone user accounts in Cisco Unified Communications Manager Express? (Choose three.) 

A. Cisco Configuration Professional 

B. CPE 

C. CLI 

D. GUI 

E. TUI 

F. Cisco Security Device Manager 

Answer: A,C,D 


Q23. RAG DROP 

Answer: 


Q24. Which scenario allows user A in partition X to call user B in Cisco Unified Communications Manager? 

A. User B in partition X is not assigned to any CSS. 

B. User B in partition Y assigns both partitions to CSS-X. 

C. User B is not assigned to any partition or CSS. 

D. User B is assigned to partition Y and assigns to CSS-X. 

Answer:


Q25. Which menu does a voice engineer use to create a phone user account in the Cisco Unified CME GUI? 

A. Configure 

B. Voicemail 

C. Administration 

D. Reports 

Answer:


Q26. After getting reports that users cannot make calls out to the PSTN, a network administrator opens the Cisco Unified Communications Manager Administration web page and begins to review route patterns. Why would the administrator look here when troubleshooting PSTN connectivity troubles? 

A. A route pattern contains a list of gateways that can reach the PSTN. 

B. A route pattern contains dial plan information for calling the PSTN. 

C. A route pattern contains the necessary privileges for calling the PSTN. 

D. A route pattern contains a list of SIP trunks that can reach the PSTN. 

Answer:


Q27. The receptionist has a Cisco 7965 phone with 24-button side-car configuration. The side-car button of the phone does not light up when the line is in use..Which phone configuration is missing? 

A. Subscriber calling search space 

B. Location 

C. BLF audible alert setting 

D. Phone button template 

Answer:


Q28. Which Cisco Unified Communications Manager system report shows high and low call volume patterns? 

A. CAR report 

B. QoS by Gateway 

C. QoS by call types 

D. Traffic summary 

E. Traffic summary by extension 

Answer:


Q29. Which transport layer protocol is used when a Cisco Unified Presence client is searching for a contact in directory? 

A. TCP 

B. UDP 

C. IMAP 

D. HTTP 

Answer:


Q30. Which IM and Presence chat feature allows for an always-available chat room that remains active, even if all of the participants leave the chat? 

A. Personal 

B. Group 

C. Persistent 

D. Ad-hoc 

Answer: