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Q1. Which option allows an engineer to deploy new firmware to a single phone, while reducing possible impact? 

A. Define a new firmware load on specific device. Save configuration and reset individual device. 

B. Define load in device defaults. Reset Device Pool. 

C. Upload firmware to TFTP server. Restart TFTP service. 

D. Enable Peer Firmware Sharing. 


Q2. An engineer receives an isolated report that the customer can make calls successfully from an IP phone to other IP phones, but receives an error recording when attempting to call someone over the PSTN. The user cannot recall the error recording to provide the specific error message. Which two steps should the network engineer take to begin troubleshooting? (Choose two.) 

A. Enable debug isdn q931 on the gateway and have user make the same call from the IP phone to PSTN again. 

B. Check the region used by the IP phone in Cisco Unified Communications Manager. 

C. Test the call using Dialed Number Analyzer in Cisco Unified Communications Manager administrator. 

D. Check the calling search space used by the line on the IP phone in Cisco Unified Communications Manager. 

E. Check the gateway to determine which codec is being used by the appropriate dial peer. 

Answer: C,D 

Q3. CDR/CMR Reporting is being enabled on Cisco Unified Communications Manager. As part of this process, which two service parameters must be activated? (Choose two.) 

A. Cisco CAR Web Service 

B. CDR Enabled Flag 

C. Cisco Serviceability Reporter 

D. Call Diagnostics Enabled 

E. Statistics Enabled 

Answer: B,D 

Q4. Which type of template should be used when a network engineer adds a new call center agent in the Cisco Unity Connection? 

A. Contact 

B. Call handler 

C. User 

D. Notification 


Q5. Which component is needed to facilitate the connection between Cisco Unified 

Communications Manager and Cisco Unified Presence Server? 

A. SIP trunk 

B. H.323 gateway 

C. Gatekeeper 

D. MGCP gateway 

E. Cisco Unified Border Element 


Q6. Which three locations can an administrator import from to create users on Cisco Unity Connection? (Choose three.) 

A. Bulk administration tool 


C. Cisco Unified Communications Manager via AXL 

D. Outlook 

E. Presence 

F. Cisco Compatible Extensions 

Answer: A,B,C 

Q7. An SCCP IP phone places a call to a SIP phone that is registered to the same Cisco Unified Communications Manager Express. During the active call, call waiting indicates a second call is incoming to the handset, but the user decides to ignore it. In this scenario, what is the combined total number of signaling conversations and media flows that used the SCCP phone as an endpoint? 

A. 2 

B. 3 

C. 4 

D. 5 

E. 6 


Q8. Which option can an administrator use to add users to Cisco Unity Connection in different time zones? 

A. User Templates 

B. Call Handler Template 

C. Contact Template 

D. Directory Handler 

E. Interview Handler 


Q9. Which three choices are functions or features of Cisco Unity Connection? (Choose three.) 

A. video-enabled messaging through converged networks 

B. text-to-speech, which allows access to Exchange emails from a telephone 

C. voice-enabled message navigation 

D. voice-enabled dialing to external users 

E. automated attendant capabilities 

F. automated call rerouting to agents through round robin, longest idle, or broadcast 

Answer: B,C,E 

Q10. Use the router console to view the configuration and answer the question. 

Calls to National numbers are failing. Using the Branch router configuration, correctly determine why these calls are not successful 

A. The port assignment should be 0/0/0:12 

B. The destination pattern should be 90[1-9]T 

C. The character "T" cannot be used in a Pots dial pattern 

D. The digit prefix should be "00" 



The National dial peer configuration is shown below: 

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