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Q11. For capacity planning purposes, a network administrator must provide a report to management that displays the number of phones registered per server. Where can the administrator obtain this information? 

A. Navigate to Cisco Unified Serviceability > Tools > Serviceability Reports Archive. 

B. Navigate to Cisco Unified Operating System Administration > Tools > System Reports. 

C. Navigate to Cisco Unified CM Administration > Tools > System Reports. 

D. Navigate to Cisco Unified Reporting > Tools > System Reports. 


Q12. Which three network elements are crucial when deploying VoIP devices? (Choose three.) 

A. Round-trip time 

B. QoS markings 

C. Bandwidth 

D. Ethernet 

E. Fibre 

F. Token ring 

Answer: A,B,C 

Q13. Use the exhibits below to answer the question. 

A new phone has been added to the Cisco Unified Communications Manager, but is not registering properly. What is causing this failure? 

A. Device Pool cannot be default 

B. phonei_css is the incorrect calling search space2 

C. 9971 Phones do not support SIP 

D. The location Hub_None has not been activated 

E. MAC address is incorrect 



The host name is a unique, fixed name that is automatically assigned to the phone based on its MAC address. However, here we see that the configured MAC address is 8478ACF71D1F, but the host name shown on the 9971 Phone Information diagram shows the host name as 8478ACE71D1F. 

Q14. Which command is used to troubleshoot calls as they enter and leave a PRI connection? 

A. Debug isdn q 931 

B. Show voice call summary 

C. Debug voip dialpeer 

D. Show dial-peer voice summary 


Q15. Which configuration causes PSTN users to experience a fail tone for every other call when trying to reach a particular number on Cisco Unified CME? 

A. ephone-dn is not assigned to the ephone. 

B. Duplicate ephone-dn is not assigned to the ephone. 

C. ephone is not registered. 

D. ephone does not exist for the ephone-dn. 


Q16. A user reports that several IP phones in a single department are displaying a continuous "registering" message. Which fault domain should be investigated? 

A. network router 

B. Cisco Unified Communications Manager subscriber node 

C. network switch 

D. IP phones 

E. SIP gateway 


Q17. Which menu should be used to create a username and password in the Cisco Unified CME GUI? 

A. configure > pilot number 

B. configure > extension 

C. configure > phones 

D. configure > system parameters 


Q18. A user would like all calls to be forwarded to voice mail. The user's phone is not set up with a soft key for this feature. Which option accomplishes this configuration from within the Cisco Unified Communication Administrator Directory Number configuration page? 

A. Call Forward and Pickup Settings > Forward No Coverage External > Select voice mail check box 

B. Call Forward and Pickup Settings > Forward Busy External > Select voice mail check box 

C. Call Forward and Pickup Settings > Forward All > Select voice mail check box 

D. Call Forward and Pickup Settings > Forward Unregistered External > Select voice mail check box 


Q19. Which component is needed to facilitate the connection between Cisco Unified 

Communications Manager and Cisco Unified Presence Server? 

A. SIP trunk 

B. H.323 gateway 

C. Gatekeeper 

D. MGCP gateway 

E. Cisco Unified Border Element 


Q20. Which component is needed for a voice call to be processed between the enterprise Cisco Unified Communications system and a cell phone via the PSTN? 

A. Cisco Analog Voice Gateway VG224 

B. Cisco Unified Communications Manager call processing node 

C. Cisco Unified Communications Manager Music On Hold node 

D. Cisco Integrated Service Router with digital signal processor resources